About
We built the tool we kept rebuilding by hand.
Axiom SaaS started as a spreadsheet in a service business. It is now the system 640 teams run their week on.
01
The story
Nine years of running service work badly, then one year of fixing it.
We ran a managed service business for nine years. Every Sunday evening someone rebuilt the same view of the same accounts from four systems, because there was nowhere for that view to live. We tried the helpdesks — they think in tickets, not accounts. We tried the CRMs — they think in deals, not delivery.
So in 2021 we stopped rebuilding it by hand and built the thing that keeps it. The first version ran our own business for a year before anyone else saw it. That is still how features ship: we run them ourselves first, and the ones that only sound good never leave.
02
How we work
Four commitments, and the reason each one exists.
Accounts, not tickets
A ticket ends. A relationship does not. Everything in the product is organised around the account, and the ticket is just one thing that happened to it.
Boring where it counts
No clever inference about what you meant. If a rule fires, you can read exactly why, and the run history keeps the receipt.
Your data leaves freely
Export is a feature, not a retention lever. Full CSV and API export on every plan, including the free one, with no fee and no notice period.
Small on purpose
Nineteen people, profitable, no outside money. It keeps us answering support ourselves and shipping what customers actually asked for.
Where we are
Nineteen people, one product, no roadmap theatre.
03
Who you deal with
Support is answered by the people who wrote it.
Marta Iversen
Co-founder, productDaniel Okafor
Co-founder, engineeringPriya Raman
Customer operationsTom Ellery
Security and complianceCome and break it.
Start free and tell us where it falls short. That is genuinely how the last six features arrived.
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