Customers

1,400 companies, one tidier way of working

From eight-person agencies to 600-person enterprises. Here is what they measured after moving to Lumio SaaS.

1,400 companies, one tidier way of working
1.4K+
Companies on board
12+
Industries served
18%
Average drop in churn
4.8/5
Average satisfaction score
The Hexadev team

Featured story

Hexadev kept 14% more customers in two quarters

A 90-person software company running 320 recurring support contracts. Before Lumio SaaS, every account manager tracked customers in their own spreadsheet — and nobody knew which contract was about to go until the customer said so.

Renewal rate: 78% to 92% in six months
Monthly reporting: from two days to fifteen minutes
Recurring revenue up 23% with the same headcount

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9 stories

Straight from them

What real users say

The first tab every morning, instead of a stand-up

"The health score is the first thing we open every morning. It replaced our whole stand-up."
Hannah BrooksHead of Operations, Hexadev

Calling before the complaint arrives

"What customers notice most is that we call before they have to complain. The system remembers, not a person."
Owen ClarkeCEO, Bamboo Agency

Sales and finance on the same number

"Finance and sales finally look at the same revenue number. We used to reconcile it every single month."
Peter LindqvistCFO, Ansell Logistics

Twice as many accounts per manager

"Six people look after 900 accounts and nobody slips through. That number used to be 400, and we still missed some."
Sofia MarchettiHead of Customer Success, Merida Foods

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