Five signals that a customer is about to leave
Customers rarely tell you first. The data does — if you know where to look and how early.
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1,400 companies, one tidier way of working
From eight-person agencies to 600-person enterprises. Here is what they measured after moving to Lumio SaaS.
1.4K+
Companies on board12+
Industries served18%
Average drop in churn4.8/5
Average satisfaction score
Featured story
Hexadev kept 14% more customers in two quarters
A 90-person software company running 320 recurring support contracts. Before Lumio SaaS, every account manager tracked customers in their own spreadsheet — and nobody knew which contract was about to go until the customer said so.
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9 stories
Scoring customer health in a service business
Five scattered data sources, one 0–100 scale the whole team reads the same way — and how to weight it for your…
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MRR, ARR and the metrics worth watching monthly
Seven metrics are enough to run a subscription service business — and four that sound clever but decide nothing.
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A 90-day onboarding playbook for new customers
Customers decide whether to stay during the first quarter. This is the outreach schedule we use ourselves.
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Version 4.0: revenue forecasting and churn alerts
A 12-month forecast built from real contracts, 30-day early warnings and automatic payment reconciliation.
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Hexadev: renewals from 78% to 92% in two quarters
A 90-person software company, 320 support contracts, and a familiar problem: nobody knew which customer was about to leave.
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Bamboo Agency: an early warning saved a $60,000 contract
The system flagged their logins thinning out six weeks before they planned to stop renewing. Enough time to do something about it.
Read the story →Straight from them
What real users say
The first tab every morning, instead of a stand-up
"The health score is the first thing we open every morning. It replaced our whole stand-up."
Calling before the complaint arrives
"What customers notice most is that we call before they have to complain. The system remembers, not a person."
Sales and finance on the same number
"Finance and sales finally look at the same revenue number. We used to reconcile it every single month."
Twice as many accounts per manager
"Six people look after 900 accounts and nobody slips through. That number used to be 400, and we still missed some."
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