Contact
Write to us properly
Eleven people, and the same eleven answer the messages. One working day, usually a good deal less than that.
Send a message
Tell us what you are trying to work out. If it is a question about your own numbers, say roughly how you get paid — it saves a round of e-mail.
We answer from a real address and we do not add you to anything.
Post
123 Main St, City
Nobody is at the door most days, so write first if you want to visit.
What happens next
Three replies, in this order
01
A person reads it
Usually within a couple of hours during the working week. There is no ticket number and no first-line script.
02
You get an actual answer
Including when the answer is that Marlo Fintech does not do the thing you asked about, which happens often enough to be worth saying.
03
That is the end of it
No follow-up sequence, no call booked on your behalf. If you want to carry on you will write back.
Before you write
Three things we are asked most
If yours is one of these, the answer is here and you have saved a day.