Real stories
Before and after,
straight from the dashboard.
We only publish figures we’ve reconciled against the customer’s own reporting. Nothing rounded up to look better.
Furniture retail
Northwind cut first response from 9 minutes to 38 seconds.
Six agents across four channels, and every December something slipped. After consolidating into Pulse and routing by order number, four people now handle twice the volume.
−93%
First response time
2.1×
Messages handled per shift
4.8/5
Satisfaction score
From a bakery to a freight company.
Same underlying problem — too many channels, too few people. The fix looks different in every industry.
Logistics
6 min read
Cargolane retired the “where is my order” queue
A workflow looks up tracking status and answers in two seconds, taking 61% of the volume off the phone team entirely.
−61%
Messages needing an agent
3 min
Average time to close
Healthcare
4 min read
Meridian Health cut no-shows by 44%
Appointments booked over WhatsApp confirm themselves and send reminders at 24 hours and 2 hours. Reception only handles reschedules.
−44%
Missed appointments
+18%
Return visits
Fintech
5 min read
Ola Financial migrated in a single afternoon
180,000 historical conversations imported with tags and owners intact. The support team lost no ramp-up time at all.
1 day
Total migration time
−38%
Monthly tooling cost
Food & drink
3 min read
Swallow Bakery takes wedding orders after hours
An 11pm enquiry gets an instant price list, and the next morning an agent picks the thread up with full context.
+27%
Pre-orders
0
Missed messages
Agriculture
4 min read
Verdant runs 12 depots from one inbox
Each depot has its own tag, and the regional manager sees the whole picture without ringing round every site.
12
Depots on one system
−52%
Internal phone calls
Services
3 min read
Bloom Studio turned the inbox into a sales pipeline
Tagging threads by consultation stage revealed that 70% of deals close on the third touch — so they built the follow-up around it.
+34%
Close rate
2.4 days
Consultation cycle
2,400+
Teams using Pulse every day
38M
Conversations handled on the platform last year
4.8/5
Average end-customer satisfaction score
11 mo
Median customer tenure and counting
The next story could be yours.
Connect your first channel today and compare the numbers in two weeks. If nothing improves, we refund you.