Priced per person,
never per message.
A busy month doesn’t inflate your invoice. Every plan includes all channels, all integrations and unlimited conversations.
Starter
$29/ seat / month$23/ seat / month
- Up to 3 connected channels
- Unified inbox and saved replies
- 3 workflows
- Core reporting, 6 months of history
- Chat support during business hours
- Pulse Assist
- SLA tracking and CSAT surveys
Most popularGrowth
$59/ seat / month$47/ seat / month
- Unlimited connected channels
- Unlimited workflows
- Pulse Assist · 2,000 drafts a month
- SLA, CSAT and custom reports
- 24 months of history, CSV export
- Free migration from your old tool
- A specialist with you for the first 30 days
Enterprise
CustomCustom
- Everything in Growth
- SSO and SAML
- Dedicated infrastructure, choice of region
- Unlimited Pulse Assist drafts
- Audit log and scheduled exports
- Named account manager, 24/7 support
- On-site training for up to 50 agents
Prices exclude VAT. Registered non-profits and educational institutions get an extra 30% — request a code
Compare
Line by line, nothing hidden.
| Capability | Starter | Growth | Enterprise |
|---|---|---|---|
| Connected channels | 3 | Unlimited | Unlimited |
| Conversations per month | Unlimited | Unlimited | Unlimited |
| Workflows | 3 | Unlimited | Unlimited |
| Pulse Assist | — | 2,000 drafts / month | Unlimited |
| Internal SLA tracking | — | ✓ | ✓ |
| Automatic CSAT surveys | — | ✓ | ✓ |
| Conversation history | 6 months | 24 months | Configurable |
| Mobile apps | ✓ | ✓ | ✓ |
| API & webhooks | Read only | Full access | Full access |
| SSO / SAML | — | — | ✓ |
| Audit log | — | 12 months | 24 months |
| Migration from another tool | Self-serve | Done for you | Done for you |
| Support | Chat, business hours | Chat & phone | 24/7, named contact |
| Uptime commitment | 99.5% | 99.9% | 99.95% with credits |
Billing
Worth asking before you commit.
Card, bank transfer and SEPA direct debit. A VAT invoice is issued automatically the moment a payment settles.
You’re charged pro rata for the days they actually use, added to the next invoice. Removing a seat leaves a credit on your account for the following period.
The workspace switches to read-only and your data stays intact for 60 days. Upgrade whenever you like and everything resumes exactly where it stopped. Nothing is charged automatically — we don’t hold card details during a trial.
Yes. Unused time is refunded pro rata, less the difference between the annual and monthly rate for the period already used.
Nothing gets blocked. Assist pauses suggestions until the next cycle while every other feature keeps running. If you need more, a top-up of 500 drafts costs $19.
Yes. Above 30 seats we usually set up a 30-day pilot on live data with a dedicated specialist. Book a slot on the contact page.
Not sure which plan fits?
Tell us your team size and the channels you run. We’ll give you a straight answer — even when the answer is the cheapest plan.