The whole platform
Four jobs.
One product.
Receive, resolve, automate, measure. Pulse closes that loop on a single shared customer record.
01 · Inbox
Every channel, one thread, one owner.
A customer who messages on WhatsApp this morning, emails this afternoon and calls tomorrow is still one person. Whoever opens the thread sees the full picture.
02 · Automation
If it repeats, stop doing it by hand.
Every workflow is a set of conditions and actions assembled with the mouse. Draft mode lets you test against live traffic before anything goes out.
New · Pulse Assist v2
It writes the draft. It never speaks for you.
Assist learns from your own material — price lists, return policy, onboarding scripts. It does not invent, and it always shows where an answer came from.
Drafts in your brand voice
Pick warm or formal, first name or surname. Assist holds that register across every reply it produces.
Cited sources
Each suggestion links back to the paragraph it came from, so an agent can verify it in two seconds.
You keep the last word
Nothing sends itself by default. Enable full automation per topic, and every path keeps a hand-off to a person.
Summaries and triage
A forty-message thread arrives at the next shift as three lines, with a topic tag and a frustration score.
Churn signals
Negative sentiment gets flagged to a manager before it turns into a one-star review.
It gets better weekly
Every edit an agent makes is learned from. After four weeks, most teams send more than 70% of drafts untouched.
04 · Measurement
Numbers solid enough to make staffing decisions on.
Not a message counter. Pulse measures the things that move revenue: how long people wait, who actually resolves, which topic is about to spike.
Integrations
Over 60 native connections.
Plus an open API and webhooks for anything not on the list.
WA
Business API
f
Messenger
Pages & comments
IG
Direct messages
TT
TikTok Shop
Order messages
@
Gmail
Shared mailboxes
O
Outlook
Shared mailboxes
SMS
Twilio SMS
Two-way texting
☎
Aircall
Calls & recordings
SH
Shopify
Orders & refunds
WC
WooCommerce
Orders
ST
Stripe
Payments
HS
HubSpot
Contacts
SF
Salesforce
Accounts
SL
Slack
SLA alerts
GS
Google Sheets
Exports
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API & webhooks
Build your own
Security & compliance
Your customer data belongs to you, not to us.
Choose your region
Host in the EU, the United States or Singapore, with failover across two separate availability zones.
Encrypted throughout
AES-256 at rest, TLS 1.3 in transit, keys rotated every 90 days.
Granular permissions
Down to a conversation tag or a single field. Hide phone numbers from interns without hiding the thread.
Full audit trail
Who viewed, edited or exported what — retained for 24 months and downloadable at any time.
GDPR handled properly
Pulse ships a standard data processing agreement, built-in consent capture, and a deletion workflow that completes within 72 hours of a request. Records of processing activity export straight out of the admin panel.
ISO 27001
SOC 2 Type II
GDPR
30-day backups
SSO / SAML
Annual pen test
Try it on your own traffic.
Connect one channel, run it alongside your current setup for two weeks, then compare the numbers.