Trusted by 2,400+ support teams
u003cspan style=u0022display:blocku0022u003eu003cspanu003eOne inbox foru003c/spanu003eu003c/spanu003eu003cspan style=u0022display:blocku0022u003eu003cspan class=u0022flexa-sheenu0022u003eevery customer channel.u003c/spanu003eu003c/spanu003e
WhatsApp, Instagram, Messenger, email, live chat and voice land in the same thread. Pulse routes them, drafts the reply and measures every minute of wait time - so your team handles three times the volume without hiring anyone new.
34 replies drafted
In the last 15 minutes
CSAT 4.8 / 5
Up 0.6 from last month
Powering support teams that grew up fast
Northwind
CoopHub
Verdant
Swallow Bakery
Ola Financial
Meridian Health
Cargolane
Bloom Studio
Northwind
CoopHub
Verdant
Swallow Bakery
Ola Financial
Meridian Health
Cargolane
Bloom Studio
Lightfold
Petra Goods
Anchor u0026 Oak
Kestrel Labs
Rally Fitness
Tidewater
Juno Travel
Fernway
Lightfold
Petra Goods
Anchor u0026 Oak
Kestrel Labs
Rally Fitness
Tidewater
Juno Travel
Fernway
Why customers leave
People rarely leave over the product.u003cbr /u003eThey leave over the wait.
The average growing brand now answers five channels at once, usually on five different screens. Messages fall through the gap every single day.
One window per channel
Agents bounce between WhatsApp, Instagram, Gmail and the phone system. That context-switching burns roughly 23 minutes of every shift.
Nobody knows who is late
Without an SLA there is no accountability. A message that lands at 10pm is usually opened the following morning, if at all.
Reporting done by hand
Someone counts threads in a spreadsheet at month end. By the time the number reaches a decision-maker it is three weeks stale.
The platform
Everything a support team needs, and nothing it doesn’t.
Not four tools stitched together. One product, one customer record, one invoice.
Unified inbox
Every channel collapses into one thread per customer. Who is replying, who has read it, and the internal notes all live beside the message — no more screenshots pasted into a group chat.
Messenger
Live chat
Voice
SMS
Apple Messages
Workflows
Drag conditions together to classify, assign, tag and chase. No engineer required.
Message contains “refund”
Assign to Aftercare · high priority
Pulse Assist
Drafts answers from your own help centre. The agent reads it and hits send.
Live reporting
Response time, SLA and CSAT per agent and per channel.
Security by default
Encrypted at rest and in transit, full audit trail, permissions down to individual conversation tags, and a choice of data residency in the EU, US or Singapore. SOC 2 Type II and GDPR ready.
3.2×
Conversations handled per hour versus their previous stack
42s
Median first response time across all Pulse accounts
67%
Repeat questions resolved end to end without an agent
99.98%
Measured uptime over the last twelve months
Inside the product
Take a look around.
Inbox
Workflows
Reporting
Customer profile
Reply in one place. The customer hears back on their own channel.
Agents never need to know whether a message arrived by WhatsApp or Messenger. They type, they send, Pulse handles the routing.
If it happens twice, it shouldn’t be manual.
Each workflow is a chain of “when this, do that”. Toggle them any time, and dry-run against live traffic before you switch one on.
Know by lunchtime whether today is going well.
Dashboards update continuously and filter by channel, team, agent or tag. Export to CSV whenever you like.
The customer’s whole history sits next to the message box.
Orders, previous contacts, tags and colleagues’ notes — without opening a second tab.
Getting started
Connect in the morning, live by lunch.
No technical team needed. Most customers finish the whole setup before their first coffee break is over.
Connect channels
Authorise WhatsApp, Instagram, email and your phone system in a few clicks. The last 90 days of history is imported for you.
Invite the team
Add agents, group them, set shifts and permissions. The interface explains itself, so there is nothing to train.
Turn on a template
Pick from 30 ready-made workflows by industry — retail, education, clinics, services — then edit to taste.
Watch and tune
Review the first week’s numbers, adjust SLAs and saved replies. A specialist stays with you for 30 days.
Connected
Fits whatever you already run.
Over 60 native integrations, plus an open API and webhooks for everything else.
WA
Business API
f
Messenger
Pages u0026 comments
IG
Direct messages
@
Gmail, Outlook
SH
Shopify
Orders u0026 refunds
ST
Stripe
Payments
HS
HubSpot
Contacts
SF
Salesforce
Accounts
SL
Slack
SLA alerts
GS
Google Sheets
Exports
ZP
Zapier
3,000+ apps
u0026lt;/u0026gt;
API u0026 webhooks
Build your own
Customer voices
Measured in minutes saved,u003cbr /u003enot in promises.
Pricing
You pay per seat. That’s the whole model.
Every plan includes all channels, all integrations and unlimited conversations. Cancel whenever you want.
- 3 connected channels
- Unified inbox and saved replies
- Core reporting, 6 months of history
- Pulse Assist
- Unlimited channels
- Unlimited workflows
- Pulse Assist · 2,000 drafts a month
- SLA, CSAT and custom reports
- SSO and SAML
- Dedicated infrastructure, choice of region
- Named account manager, 24/7 support
- Audit log and scheduled data exports
Prices exclude VAT. u003ca href=u0022https://templates.sitebefy.com/templates/pulse-support/pricing/u0022u003eu003cspan style=u0022color:#7c6cff;text-decoration:none;display:inline-blocku0022u003eSee the full comparisonu003c/spanu003eu003c/au003e
FAQ
The questions we get most.
No card required
Your customers are waiting for an answer.
Create an account, connect your first channel, and reply to a real message within the next fifteen minutes.