Sill

Track an order

No account needed. The order number is in your confirmation email.

Find your order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Signed in? Your orders already list everything without a lookup.

What each status means

Plain wording, no courier jargon. An order is always in exactly one of them.

Awaiting payment

We have the order, not the money yet. Stock is held for 45 minutes; after that the items go back on sale and the order closes on its own, with nothing charged.

Processing

Paid, being picked and wrapped. You can still change the address or cancel for free at this point. Packing usually takes under an hour on weekdays.

Out for delivery

On the bike, with the driver details sent to you. Redirects within the city are still possible for $3. Further out, the order returns to the warehouse first.

Completed

Delivered, and the warranty clock started: thirty days of plant replacement, seven days of change of mind on unopened pots and accessories.

On hold

Something needs a decision from you — usually a plant that did not pass the pre-delivery check, or an address we could not find. We always call before pausing an order.

Cancelled

Closed, money returned. Card refunds land in three to five working days, bank transfers the same day. Nothing else is needed from you.

No order matches those details?

Check the number against your confirmation email, and use the same email or phone you gave at checkout. Orders older than two years are archived.

Ask the shop
Read the delivery page