Who you are buying from
Sill, at 48 Orchard Lane, District 3. Reachable on +1 (312) 847-1928 and at hello@example.com, 8am to 8pm Monday to Saturday and 9am to 6pm on Sunday.
When the order becomes an order
Placing an order is an offer to buy. The contract forms when we confirm it, which happens automatically by email within a minute. Until then nothing is charged and nothing is owed.
We can decline an order, and occasionally do, when the item turns out to be sold out, when the delivery address is outside the area we can reach a plant alive, or when an obvious pricing error slipped through. If money already left your account, it goes straight back.
Stock and reservations
Adding something to the basket holds it for 45 minutes. Choosing bank transfer holds it for a further 45 minutes while you pay. After that the item returns to sale and the order closes on its own, with nothing charged.
Plants are individuals. The one you receive is the same variety and size grade as the photograph, but the exact leaf count and shape will differ. That is not a defect.
Prices and payment
All prices include tax. The price shown when you place the order is the price you pay, even if it changes the following day.
We accept bank transfer, domestic and international cards, e-wallets, and cash on delivery within the inner city. Card payments are processed by a gateway; we never see or store the card number.
For a tax invoice, add the company name, address and tax number in the order note, or reply to the confirmation email within the same quarter.
Delivery
Inner city, ordered before 3pm, delivered the same evening between 5pm and 9pm. Later orders move to the next morning. Delivery is free over $50 and $3 below that; the full schedule is on the delivery page.
Delivery windows are our honest estimate, not a guarantee. Rain, flooding and holiday traffic all push them. If a delay makes the order pointless, tell us and we cancel and refund it in full.
Risk passes to you when the plant is handed over, or left where your delivery note told us to leave it. Anything left at a reception desk on your instruction is your responsibility once the driver photographs it there.
Changing or cancelling
Free until the order is marked packed, from your order page or by messaging us. After packing, redirects within the city cost $3, and a cancellation is treated as a return under the returns policy.
Warranty
Thirty days of replacement on plants, seven days of change of mind on unopened pots and accessories, set out in full in the returns and warranty policy, which forms part of these terms.
Accounts
An account is optional; you can buy without one. Keep the password to yourself, and tell us if you think someone else has it. We can close an account that is used to abuse the warranty repeatedly, and we say so in writing before we do.
Photographs and text on this site
The photography, the care guides and the descriptions belong to the shop. Sharing a link is welcome. Reusing images to sell plants elsewhere is not. Sources for the photographs we license are listed on the credits page.
Law and disputes
We would rather sort a disagreement out in an afternoon over a message; if that fails, the courts where the shop is registered have jurisdiction. Nothing here limits the rights you have under consumer law.