The short version
Thirty days of replacement on plants, seven days of change of mind on unopened pots and accessories, and no return shipping to pay when the fault is ours. Everything below is the detail behind those three lines.
The 30-day plant warranty
Every plant leaves the nursery photographed and inspected. If it declines within thirty days of arriving, send us the photographs and we replace it with the same variety, or refund it if the variety is out of stock.
What counts
What does not
We do not ask you to prove anything technical. Photographs of the plant, the pot and the spot it stands in are enough, and we decide in your favour when it is genuinely unclear.
Pots, tools and soil
Seven days from delivery, unopened and unused, for a full refund. Send it back in the original packaging, or bring it to the shop and skip the courier entirely.
A pot that arrives chipped or cracked is replaced regardless of the seven days, and you do not need to send the broken one back. Photograph it, bin it safely, and we ship the replacement on the next delivery run.
Opened bags of potting mix and fertiliser cannot be returned for hygiene reasons, unless the bag itself was damaged in transit.
Damage in transit
Tell us within 48 hours of delivery. Because every plant is photographed before wrapping, we can see immediately whether a break happened at the nursery or on the road, and neither is your problem.
Keep the packaging until the claim is settled. We occasionally ask for a photograph of it, since a crushed box tells the courier something a photograph of the plant alone does not.
How to start a return
Three ways, all equally fast:
You get an answer within one working day. Approved plant replacements go out on the next delivery run, usually the same evening in the city.
Refunds
Refunds go back the way the money came in. Bank transfers are returned the same working day. Card refunds are submitted immediately and appear in three to five working days, depending on your bank. Cash on delivery is refunded by bank transfer to an account you give us.
Delivery fees are refunded whenever the fault was ours. On a change-of-mind return, the original delivery fee is kept if one was charged.
Your rights in law
Nothing on this page reduces the rights you have under consumer law. Where our policy is more generous than the law, our policy applies. Where it is not, the law does.
Disputes we cannot settle between us go to the courts, though in eleven years that has not happened once.